What's involved?
Accessibility testing can run over 5-10 days depending on the size and complexity of the digital service being tested. In order to be compliant with the Disability Discrimination Act 1992, NSW Government measures against the WCAG 2.2 AA standard.
At the conclusion of testing, we will provide you with a report detailing findings and recommendations to fix any issues that were found. We will then perform a retest of the system once all issues have been addressed to ensure compliance with the NSW Disability Discrimination Act 1992 and NSW Government Policy.
Why is it important?
The NSW Disability Inclusion Plan aligns with:
- the National Disability Strategy
- our obligations under the United Nations Convention on the Rights of Persons with Disabilities.
Under the Disability Discrimination Act 1992, all agencies must provide information and services in a way that is accessible and doesn’t discriminate. We need to make it easy for everyone to be able to understand our services and interact with us online. We need to give fast and clear access to all our users at any time, on any device.
WCAG Accessibility Checklist
Use the WCAG Accessibility Checklist as a quick and easy way to check the accessibility of your product or service.
We need to include and learn from people with different perspectives and abilities. We will then be able to design ways for them to access our services, so no one is excluded.
Factors like age, disability, linguistic diversity and literacy level all impact on whether our customers can access information and use the service.
Our users include:
- speakers of other languages, who may be using translation software
- users with low literacy levels
- users with a disability
- users on mobile or tablet devices
- users with poor internet connections
- users who are unable to access or act on digital information
- time-poor users who need an answer to their question.
Who’s responsible
Digital inclusion isn’t the responsibility of one person. We should think of our users as people of all abilities, while the product is still a concept.
Product and project managers should factor in accessibility and inclusivity in the service design from the start.
Each person on your team needs to understand how they might avoid making something inaccessible. User researchers and usability testers can uncover accessibility problems, so the rest of the team can remove them.